Terms of use

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Terms of use

Terms of use

Introduction

The site www.nmonline.gr is an online commercial store selling products and services via the Internet (hereinafter referred to as the online store or website) created and operated by the company under the name NAUTICAL MARINE, based in Kalamata, 21 Aristomenous Street, and legally represented by PANAGIOTIS ΓΚΑΙΤΑΤΖΗ, with Α.Φ.Μ. 133057560, Tax Office. KALAMATAS and AR GEMI: 143064545000, e-mail address nautical.m@yahoo.com, telephone line of the online store: 2721090165 (hereinafter for the sake of brevity the COMPANY).

The following terms and conditions will apply to the use of the online store under the NAUTICAL MARINE trademark located at www.nmonline.gr. Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" and / or "user" or "customer" depending on whether he is limited to visiting only the store or places and orders and sells products and services) is deemed to agree and unconditionally accept the following terms set forth herein, without exception. If a user does not agree with these terms, then he must responsibly refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Information provided & Products

The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

Limitation of Liability

The COMPANY in the context of its transactions from the online store is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and undertakes in case of change of these data, to inform the customers in time about the unavailability in which case bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "exactly as they are". In no case is the COMPANY liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that may a visitor of the online store or a third party due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available by him and / or any permitted third party interventions in products and / or services and / or information available through it.

Risk transfer

In contracts in which the supplier delivers the goods to the consumer, the risk of loss or damage to the goods is transferred to the consumer when he or a third party designated by the consumer and different from the carrier has acquired physical possession of the goods. However, the risk is transferred to the consumer upon delivery to the carrier, if the carrier has been instructed by the consumer to transport the goods and this option has not been offered by the supplier, subject to the consumer's rights vis-.-Vis the carrier.

Intellectual property rights

All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder.

User Responsibility
The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics. Obliged not to use the online store with the NAUTICAL MARINE brand for:

1. sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful infringement and damage to the COMPANY or any third party or violates the confidentiality or confidentiality of any person

2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minority, etc.

3. posting, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements),

4. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party;

5. sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation any computer software or hardware,

6. intentional or unintentional violation of applicable law or regulations;

7. harassment of third parties in any way,

8. collect or store personal data about other users.

- Limited license

The www.nmonline.gr all applicable laws and regulations, grant you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents. This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: you may not modify the website and its elements in any way or reproduce or present them publicly, or distribute or otherwise use the website and its elements for any public or commercial purpose, unless otherwise permitted by the present.

Privacy

The COMPANY, created this website with the sole purpose of serving their customers. Website www.nmonline.gr is simple and user-friendly and is designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order and which is guarded by us.
The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (FGD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPH). The company has adapted to the GDPR framework.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website www.nmonline.gr, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

What is personal data?
Personal data is information that identifies you directly or indirectly. Indirectly means in conjunction with other information, such as your name, mailing address, e-mail address and telephone number, or a unique device identification number.

Generally
The information provided voluntarily by the users of the mentioned website, is used by www.nmonline.gr, in order for its users to have direct and effective communication with the store, to be provided with answers to specific questions they ask and finally to be served and their orders to be executed. The information collected by www.nmonline.gr through the website are intended to measure its traffic number, to determine customer requirements for more products and to facilitate transactions with the company. The www.nmonline.gr does not distribute to any other organization or affiliate not affiliated with www.nmonline.gr the email addresses, or any other information concerning its users and customers, except to direct partners in the order service process.

Gathering information: The www.nmonline.gr designed its website so that its users can visit it without having to reveal their identity unless they wish. The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email to www.nmonline.gr.

Use of Information: The www.nmonline.gr collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order by www.nmonline.gr, (3) information that the user gives us in competitions that take place from time to time, (4) information that the user gives us for activation of telephony and internet services, (5) information that the user gives us when connecting through another platform (ios, android, Facebook, Google applications). When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. In addition, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested. The www.nmonline.gr makes use of the information you provide to us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii ) for new or alternative products offered by www.nmonline.gr, (iv) its special offers www.nmonline.gr, (v) activation of telephony or internet service, (vi) receipt of prizes after a lottery. You can choose whether or not you want to receive such communications from www.nmonline.gr by sending your request via e-mail to the e-mail address www.nmonline.gr.

Access to Information: Every order processing requires the collection of personal data, for delivery or reservation of an order. Also the use of a credit card, for the debit of which proof documents of identification of a legal holder are required for the first and only time is guaranteed in each case. Any documentation and document certifying and stating the identity of the customer remains strictly confidential and is checked only by the responsible department www.nmonline.gr. The submission of your personal data by you means that you consent to this data being used by the employees of www.nmonline.gr for the reasons mentioned above. The www.nmonline.gr requires its employees and the maintainers of its website to provide its customers with the level of security referred to in this Privacy Statement. In no other case www.nmonline.gr may not share your personal information with others without your prior consent, unless required to do so through legal means. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data, which has been collected online without your prior consent (for example in case of a court decision).

Use of personal data

We will use your personal data for the purposes described above. We do not collect or process more or any other type of personal data than is necessary to fulfill the intended purpose. We will only use personal data in accordance with the terms of this privacy policy, unless you have specifically provided your consent to another use of your personal data. If we intend to use your personal data which we process with your consent, for purposes other than those disclosed in this consent, we will notify you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Use of customer data for advertising purposes: In order to continually improve and enhance our services, we may send you email marketing messages related to our business, which may be of interest to you. You can select the types of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. The sending of sms to the mobile phone number, which you have stated to us during your order, is done in order to inform you about the progress of your order. You can choose from the account you have created on our website whether or not you want to receive advertising / promotional material via sms. - Consent: We will not use your data for advertising purposes unless you have given your prior express and free consent. However, for existing customers, we may use the email address we received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may have used. interested. You may, however, object to this use at the time of collection and whenever a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions in the email you receive.

Legal Obligations and Legal Defense We may need to use and maintain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing the loss, fraud, or any other misuse of our services and information systems. We may also use your personal information for internal and external audit purposes, information security purposes, or to protect or enforce our rights, privacy, security, our property or those of others.

Use of the home page www.nmonline.gr

This privacy policy also applies to your use of our website www.nmonline.gr ("Website"), with the following mechanisms and features related to privacy.

Cookies

The www.nmonline.gr has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (textfiles), which are sent and stored on the user's computer, allowing websites such as www.nmonline.gr, to operate smoothly and without technical anomalies, to collect multiple user options, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause harm to users' computers or to the files stored on them. We use cookies to provide you with information and to process orders but also allow us to present you advertising & educational content related to your interests and needs. You must keep in mind that cookies are absolutely necessary in order for the website to function properly and smoothly www.nmonline.gr
Cookies are divided into the following categories:
- Necessary Cookies. They allow the execution of basic functions of the site, such as adding products to the cart, storing products in the wishlist, electronic payment. Without these necessary Cookies, its smooth operation is immediately affected www.nmonline.gr, your personal navigation experience is limited and basic e-commerce features are down.
- Functionality cookies. These cookies remember your preferences when you browse our website, so that we can suggest the right products based on your needs, thus helping you to find much more easily what you are looking for.
- Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, inform us if they encounter a problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. Used only to improve the way it works www.nmonline.gr

- Advertising Cookies. These cookies are used to provide ads related to you and your interests. They are also used to send ads or offers that best meet your needs, thus reducing unwanted and nonsensical advertising messages. They also help us measure the effectiveness of our advertising campaigns.
- CookiesAnalytics. They are a subset of the Cookies functionality and enable us to evaluate the effectiveness of the various functions of our website, thus constantly improving the experience we offer you.

Third party vendors, including Google, may display the Company's ads on Internet sites, use cookies to update, optimize and display ads based on a user's previous visit to the Website www.nmonline.gr. To www.nmonline.gr may also use cookies from your previous visit to its website for remarketing.
You can choose to opt out of such use of cookies by Google by clicking here. You can also configure your Browser (chrome, firefoxedge, etc.), to notify you each time before a cookie is downloaded and you decide to download or reject it. In this case, keep in mind that you may not be able to take full advantage of it.
To www.nmonline.gr may use GoogleAnalytics features for display ads (e.g., repeat marketing, Google Display Network display reports, etc.). Using them Ad settings, visitors can opt out of GoogleAnalytics for display ads and customize Google Display Network ads. Here are the available ones opt-out options of GoogleAnalytics for the web.
To www.nmonline.gr complies with Interest based advertising policy Google AdWords and Restrictions on sensitive categories and:
To www.nmonline.gr and third-party vendors, including Google, use cookies (such as the Google Analytics cookie) to update, optimize, and display ads, according to previous visits by some users to its website, to report how which its ads are displayed www.nmonline.gr, other uses of advertising services, interactions with these ad impressions, and advertising services related to website visits www.nmonline.gr. To www.nmonline.gr may use data from Google interest-based advertising or shared third-party data (such as age, gender, and interests) with GoogleAnalytics.
We reserve the right to change this cookie policy at any time. Any changes to this Cookie Policy will take effect as soon as the revised Cookies Policy is available on our website.
Third party advertisers and other companies we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.

Business transfers

In connection with any reorganization, restructuring, merger or sale or other transfer of assets (collectively "Business Transfer"), we will transfer data, including personal data, on a reasonable scale and as necessary to the Business Transfer, provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform the affected parties before the personal data becomes subject to a different privacy policy.

Processing of personal data of children

The Company will not collect or process personal data of children under the age of 17 unless parental consent has been given, in accordance with applicable local law. If we notice that a child's personal data was accidentally collected, we will delete that data without undue delay.

Processing of sensitive data

In some cases, we may process specific categories of personal data about you ("sensitive data"). Sensitive data is defined as personal data that reveals racial or ethnic origin, political views, religious or philosophical beliefs, trade union affiliation, genetic data, biometric data for the purpose of identifying a natural person, health or sexual orientation or sexual orientation. . For example, we may process sensitive data that you have made public. We may also process sensitive data, as appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior explicit and separate consent, in a specific context for a specific purpose.

Correcting, Modifying or Deleting Information
The www.nmonline.gr allows its users to correct, change, supplement or delete data and information submitted to www.nmonline.gr. If you choose to delete information, the www.nmonline.gr will act to delete this information from its files immediately. For the protection and safety of the user www.nmonline.gr will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any questions, please contact www.nmonline.gr via www.nmonline.gr or by e-mail to the email address nmonline.gr@yahoo.com. Changing or correcting your personal data can also be done through its registration page www.nmonline.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.

Secure Transactions

The www.nmonline.gr is committed to ensuring the security and integrity of the data it collects about the users of its website. The www.nmonline.gr has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by telephone). These processes protect users' data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this information is accurate and used correctly. Your connection to it is secure because it uses 256bit TLS technology. TLS technology relies on a key code to encrypt data before it is sent over the (TLS) connection. The security control between the data and the Server is based on the unique key code, ensuring full communication. The browsers NetscapeNavigator, Internet Explorer, MozillaFirefox, Opera, Safari support the TLS protocol and their use is recommended for the connection to the website of e-shop.gr.
We enforce the appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to secure the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data transmitted, stored, or otherwise are processed differently. Our information security policy procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated whenever necessary to meet our business needs, technology changes and regulatory requirements. Access to your personal data is granted only to staff or direct partners with the Company who are required to have such information to service orders. In case of violation of data containing personal data, the Company will comply with the applicable legislation regarding the notification of the violation.

Your legal rights

As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and will adequately address your concerns.
The following list contains information about your legal rights arising from applicable data protection laws:
o Right to withdraw consent: Where the processing of personal data is based on your consent you can withdraw this consent at any time.
o Right of correction: You can ask us to correct the personal data that concerns you. We make reasonable efforts to maintain your personal data that we hold or control and that are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. You also have the ability to check and correct your personal data by logging in to your personal account at e-shop.gr
o Restriction right: You can ask us to restrict the processing of your personal data, if
- You question the accuracy of your personal data for the period when we will need to verify the accuracy, - The processing is illegal and you ask to limit the processing instead of deleting your personal data, - We no longer need your personal data, but you you need to support, exercise or defend legal claims, or - You have an objection to the processing for the period we verify whether our legitimate interests take precedence over yours.
o Right of access: You may request information about the personal data we hold about you, including information about the categories of personal data we hold or control, for what purpose they are used, from where collected, if not from directly, and to whom they have been notified, as appropriate. You can receive a free copy of the personal data we hold about you from us free of charge. We reserve the right to charge a reasonable fee for any further copy you may request.
o Portability right: Upon your request, we will transfer your data to another controller, where technically feasible, provided that processing is based on your consent or is necessary for the performance of the contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, who will indicate it to us, directly.
o Right to delete: You can ask us to delete your personal data, where - personal data are no longer necessary in relation to the purposes for which they were collected or processed - you have the right to object to further processing of your personal data and exercise this right - processing is based on your consent, withdraw your consent and there is no other legal basis for processing - your personal data has been processed illegally unless processing is necessary - to comply with a legal obligation, which requires elaboration by us - in particular for lawful obligations - to support, exercise or defend legal claims.
o Right of objection: You may object - at any time - to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or the legitimate interests of third parties. In this case we will not process your personal data anymore, unless we can prove compelling legal reasons and overriding interest in processing or supporting, exercising or defending legal claims. If you object to the processing, please specify whether you wish to delete your personal data or restrict the processing by us.
o Right to lodge a complaint: In the event of a alleged breach of applicable privacy law, you can file a complaint with the data protection supervisor in your country of residence or where the alleged breach occurred.

Please note:
- Time period: We will try to satisfy your request within 30 days. However, the deadline may be extended for specific reasons related to the specific legal right or the complexity of your request.
o Restriction of access: In some cases we may not be able to provide access to all or some of your personal data under applicable law. If we deny your request for access, we will inform you of the reason for this denial.
- Non-identification: In some cases, we may not be able to retrieve your personal information due to the identification you provide in your application. Two examples of personal data that we can not search for when providing your name and email address are: - data collected through browser cookies, - data collected by social media networks if you have posted a comment under a pseudonym is not known to us.
In such cases, where we cannot identify you as the subject of the data, we are unable to comply with your request to enforce your legal rights as described in this article, unless you provide us with additional information that allows you to be identified.
- Exercising your legal rights: In order to exercise your legal rights, please contact us in writing, via e-mail. You can also contact our Data Protection Officer directly at dpo @ nmonline.gr

Protecting your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal information for a longer period of time due to legal provisions.
In addition, we will not delete all your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains records that contain information about individuals who do not wish to be contacted in the future (eg via group e-mails). We categorize your requests as consent for the storage of your personal data for the purposes of maintaining this file unless you give us different instructions.
Please ask questions about data protection and any requests for exercising your legal rights to the data controller at dpo @ nmonline.gr

Periodic Changes

Constantly the www.nmonline.gr expands, updates and improves its website, and related products and services, will also update this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Acceptance of the Privacy Protection Procedures applied by www.nmonline.gr.
If you use this website you accept and agree to this Privacy Statement as well as the terms and conditions of use of the website announced through it.

Return Policy

The COMPANY supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.

Product Returns due to delivery error

In all cases in which other than the sold goods are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY, the customer returns the products for inspection and error. In this case the costs of returning the products to the company as well as the return costs to the customer are borne by the COMPANY as long as the return method proposed by the company is observed.

Returns of defective products
In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following apply:

- The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period or repair the replacement of the products is possible with an additional charge following a new agreement with the customer.

- The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DAT, A. Retail, etc.) and its complete packaging. If it is a defect that was found later by delivery and packaging does not exist or also if the product packaging was received by distributors upon delivery of the item the product packaging is not required.

- The return of the products will be done either by personal and means of transport of the COMPANY or by courier, or in one of the stores maintained by the COMPANY with the trademark www.nmonline.gr nationwide. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.

- After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.

- If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and the company can not find another product of similar or better characteristics or value for the replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY.

In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract drawn up with the customer without the relevant liability of the COMPANY most. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the company's network. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.

- In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. her vis-.-vis the customer.

Returns of products that are considered defective upon delivery (DOA)

The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

· The product is received and checked to determine the defect reported by the CUSTOMER.

- Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement, will The return of the money of the initial purchase to the customer is made. The return of the money is done in the same way as the initial payment of the customer to the COMPANY was made.

- Shipping costs both for the return of the products to the COMPANY and for the return to the CUSTOMER of the replaced product are borne by the COMPANY.

- In the case of air conditioners, it is required to have previously visited the technician of the authorized workshop of the supplier company and a written confirmation of the diagnosis of the device failure, so that the product is considered defective upon delivery (DOA).

Return of non-defective products - Right of unjustified withdrawal by the customer

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions:

- This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition . The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

- The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

- The consumer must return the product / products (s) within 14 days from the day he notified the company of his request for withdrawal, in accordance with the terms of this paragraph.

- Following the withdrawal statement, the COMPANY is obliged to return the price received within 14 days from the receipt of the products.

- Delivery shipping costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.

- The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case the price has been paid to the COMPANY by the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the client. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

- The customer is responsible to compensate the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the order of 20% -30%. and with mutual netting.

- In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement.

Withdrawal form
The declaration of withdrawal is exercised in writing or electronically with a simple letter in which the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as contact details of the withdrawn.

For more information we are always at your disposal either by phone at 2721090165 or by e-mail at returns@ nmonline.gr

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